Refund Policy

CANCELLED (By MyHabibi) EVENTS

  • Ticket holders will automatically be entitled to a 100% refund for cancelled events if so desired
  • Receive a 150% credit to use towards future events/tickets, no rush you have 60 days to decide

RESCHEDULED (By MyHabibi) EVENTS

  • Tickets will automatically be valid for the new date
  • Ticket holders will automatically be entitled to a 100% refund for rescheduled events if so desired
  • Receive a 150% credit to use towards future events/tickets, no rush you have 60 days to decide

Refund / Cancelations policy

MyHabibi takes an understanding approach to refunds. Habibies can request a refund when:

  • Habibi is not able to attend the event, must request 72 hours before the event starts. However, rule excludes events with extra terms conditions from the location where refunds are not allowed.
  • Event is canceled by us
  • Event date is changed by us (not time)

Entry policy

  • All our Habibies must ensure they meet the requirements of each event such as age, nationality, sex, dress code, dangerous, drunken or disruptive behavior

Attendance

  • All our Habibies must attend the event 10 minutes before the event starts 
  • Habibies that don’t show up, miss meeting Habibies and miss a refund, sorry 

Ticket collection

  • Tickets are purchased online only, sent by email and WhatsApp
  • Tickets can also be printed from the “my events” section at any time
  • In order for us to identify our Habibies we require 1 of the following at the event
  1. A printed Electronic ticket with QR code & valid Emirates ID/Passport/Driver’s license
  2. The QR coded ticket on your phone & valid Emirates ID/Passport/Driver’s license

Liability

MyHabibi is extremely liable! We’re liable to ensure you have a great time at our events, feel safe, respected and valued. Only the love Gods can guarantee you find Your Habibi, but we will leave no stone unturned, that’s our promise! 

The Legal mumbo jumbo

  • To receive a refund on tickets for a cancelled or rescheduled event please contact us via support section please make sure to give us your username, or transaction number, or ticket numbers, or email address, or full name or telephone number.
  • Refunds will be done only through the Original Mode of Payment.
  • Cancellations and requested refunds will incur a 5% cancellation fee.
  • MyHabibi cannot refund a ticket if the entry to the event is declined by the location promoter for any reason including dress code, age restriction, drunken, dangerous or disruptive behavior. 
  • Tickets are issued subject to the Rules and Regulations of the Venue and MyHabibi. 
  • The venue reserves the right to conduct security searches to ensure safety at all events.
  • Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed, and refunds unfortunately cannot be issued to late comers. 
  • The unauthorized use of photographic and recording equipment is prohibited. 
  • The Venue Management and MyHabibi accept no responsibility for any personal property lost or stolen, or injury incurred at the event.
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